Understanding Privacy Statement?

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Understanding Privacy Statement?

I'd like to know what the bold portion of this reply below from support actually means. Could a GM or someone from the management team please explain this to me or direct me to a privacy policy that this refers to? Because I don't understand how letting me know what sort of action or resolution violates any privacy on a complaint that I lodged against someone. I would think that any actions done by someone in game played by the public negates any expectation of privacy aside from real life personal information.

If there is no response concerning a resolution, then how am I ever to know that this complaint was handled and/or dealt with accordingly? And please...no flaming...I'm just trying to better understand something, not deal with drama.